FAQ

So Many Questions… Just as Many Answers

Have a question about the Las Vegas Monorail? We’ve probably already answered it here!

Yes, the Monorail system is wheelchair accessible and ADA compliant. Wheelchairs, walkers, mobility scooters and motorized scooters that assist those with a disability are welcome on the Monorail! All Monorail stations have accessible elevator service. There is level boarding from the platform to all trains and space to accommodate mobility vehicles on each car. Riding with a mobility vehicle? Please place them in the locked position for the duration of the ride. Properly harnessed and trained service animals accompanying persons with disabilities are also welcome in Monorail stations and on trains.

Children five and under ride free. Children must be carried through the fare gates, and accompanied by an adult passenger who has a paid fare. Strollers are welcome! All Monorail stations have accessible elevator service. There is level boarding from the platform to all trains. The stroller must be placed in the locked position for the duration of the ride.

The Monorail system has armed and unarmed security officers posted throughout the stations. In addition to providing safety and security, they are also happy to assist with purchasing tickets, entering the fare gates, providing assistance for passengers with limited mobility, helping with directions to destinations and answering any of your questions about traveling on the system!

Nevada residents can purchase a discounted single-ride ticket at any of our customer service booths. View ticket information to learn more. Follow us on social media for up-to-date promotions and giveaways!

Contact the lost and found office by telephone at 702-699-8200. The office hours are 8 a.m. to 5 p.m. PST, Monday through Friday.

  • When calling, it would be helpful to know:
  • Description of lost item (color, brand, model number, etc.)
  • Location where item was lost (train number, station)
  • Date and time item was lost
  • Reference number (if a Lost Item Report was filed)

Great question! Your eTicket can be scanned directly at Monorail fare gates. Simply tap the QR code located on your eTicket at any entrance gate and begin your journey. You can also print your eTicket at home and scan at Monorail fare gates. Please note, eTicket(s) cannot be redeemed at Ticket Vending Machines. If you are experiencing issues with your mobile device or eTicket, please visit one of our customer service ticket offices open daily from 10am to 6pm.

For more information, go to our Mobile Ticketing Page

eTICKET(s) are only valid for the ticket type shown. Once eTICKET(s) have been redeemed, the barcode and PIN code will become invalid. eTICKET(s) must be redeemed within one year of purchase. Physical Las Vegas Monorail tickets are valid for one year from date of eTICKET redemption. eTICKET(s) and Monorail tickets have no cash value and cannot be assigned or transferred, in whole or in part. eTICKET(s) may only be redeemed once. No refunds, credits, exchanges or cancellation of an eTICKET(s) will be granted.

  • Vouchers must be presented and redeemed for physical tickets at Las Vegas Monorail Customer Service Ticketing Offices (open daily from 10 am to 6 pm) located at the following stations: MGM Grand, Horseshoe/Paris, Flamingo, Harrah’s/The LINQ, Westgate Las Vegas, and SAHARA.
  • Vouchers are valid only for redemption and can only be redeemed by the individual whose name is printed on the voucher. Must present government ID at time of redemption.
  • Vouchers and Monorail tickets have no cash value and cannot be assigned or transferred, in whole, or in part. Voucher can only be redeemed once. Voucher may not be redeemed outside the valid dates of travel as listed on the voucher.
  • No refunds, credits, exchanges or cancellation of a voucher will be granted. Refunds will not be issued for lost, unused or partially used tickets. Services and hours of operation subject to change without notice. Management reserves all right.

To redeem your myVEGAS reward, click the “redeem Here” button on your confirmation email and select your desired ticket type.  You must add at least two passes to your order. Enter the redemption code (located at the top of the email) in the promo code field, click “Apply Code,” and proceed to checkout. Please complete ticket assignment by entering your name, phone number, and email address. Once your purchase is finalized, your tickets will be emailed to you.

  • Voucher can only be redeemed once. Voucher may not be redeemed outside the valid date stated on the voucher.
  • No refunds, credits, exchanges or cancellation of a voucher will be granted. Refunds will not be issued for lost, unused or partially used tickets. Services and hours of operation subject to change without notice. Management reserves all rights.
  • For questions or issues redeeming your myVEGAS reward, contact Playstudios support: https://playstudios.helpshift.com/

Las Vegas Monorail tickets are good for one year from the date they are printed. You can find this date on the back of your ticket in the top, right-hand corner.

Tickets purchased online have a one year valid period for redemption unless otherwise noted on the eTICKET. The One-Ride ticket loses its value after the ride has been taken.

Unlimited Day Passes are good for unlimited rides for the period listed. This period begins the first time you use the ticket at a far egate during operational hours and remains valid for the number of consecutive days, as printed on the ticket.  Each “day” equals a 24-hour period.

Monorail tickets can be purchased online, prior to arriving in Las Vegas.

Tickets may also be purchased at our customer service ticketing offices located at the following stations: MGM Grand Station, Horseshoe/Paris Las Vegas Station, Flamingo/Caesar’s Palace Station, Harrah’s/The LINQ Station, Westgate Las Vegas Station, and SAHARA Las Vegas Station.

Customer Service Ticketing Offices accept cash and all major credit cards.

Tickets can also be purchased at our automated touch-screen Ticket Vending Machines (TVMs), which are conveniently located at each Monorail station entrance. TVMs are also located inside the Monorail station resort properties and the Las Vegas Convention Center Central and South Halls. Mobile tickets are not available for purchase at our TVMs.  TVMs accept cash and all major credit cards. Maximum change is $20, given in $1 coins. The daily maximum purchase in TVMs is $175.

For mobile tickets, prepare to scan your ticket on your mobile device. Proceed to the Las Vegas Monorail faregates and simply scan the QR code on your phone. The faregates will open and you can proceed to the train platform.

Please be sure that the brightness on your phone has be turned up. If you have any difficulty scanning your tickets, please see a Las Vegas Monorail employee for assistance.

For paper tickets, insert your ticket into the designated opening on the front of the fare gate. Look for the picture on the gate that indicates how to properly insert the ticket.

Once inserted, the ticket will return to you at the opening on top of the gate. Remove the ticket and the gate will open. An alarm will sound if you attempt to enter the gate without taking your ticket first. Once you enter through the gate, proceed to the platform for boarding.

Mobile tickets can be purchased online at tix.lvmonorail.com/purchase. You will receive an electronic ticket via the email address you provide. Mobile Tickets can be purchased in advance using a desktop, tablet or mobile device.

When you arrive at one of our seven stations, retrieve your ticket from your mobile device. Proceed to the Las Vegas Monorail fare gates and simply scan the QR code on your phone.

Mobile tickets may also be printed at home and scanned directly at fare gates.

Proceed through the fare gates and board the next train headed in your chosen direction. Trains arrive every 4-8 minutes.

The following are accepted as methods of payment:

  • Cash
  • Debit cards
  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • JCB
  • Mastercard
  • Visa

The system operates on a route approximately 4 miles long, from the SAHARA Las Vegas Station to the MGM Grand Station. View Static Map or Google Map.

View Route Map

Trains arrive approximately every 4-8 minutes depending on the number of trains in operation, which is set based on time of day, the day of the week and anticipated ridership levels. For the majority of the day, trains arrive every 5-6 minutes. Station announcements will notify you of the current schedule.

The Las Vegas Monorail system is owned by the Las Vegas Convention and Visitors Authority (LVCVA). The sale became final December 9, 2021 as part of the organization’s larger effort to preserve and improve transportation and mobility within the resort destination.

If you have reviewed these frequently asked questions and haven’t found your answer here, please call Customer Service at 702-699-8200 Monday through Friday, 8 a.m. to 5 p.m. PST or email customerservice@lvmonorail.com. Outside of corporate business hours listed above, please contact 702-699-8299. We will do our best to get back to you as soon as possible! Most inquiries will receive a response by the next business day.