Thank you for purchasing Las Vegas Monorail tickets. While we do consider refunds on a case-by-case basis, please understand that we will not grant refunds for the following:

Lost, stolen or damaged tickets
Unused tickets
Cancelled trip or plans
Family emergencies
Changed mind

Refund requests will only be considered within 45 days of ticket purchase. Please be aware that all refund requests may take up to 90 days to complete. Read the instructions below, complete the refund request form and submit related materials as described below.

Where applicable, actual tickets must be included and sent by mail. For all other requests, tickets must be scanned and uploaded to the refund request form below. Receipts received at time of purchase may also be included; however, they serve only as support documentation and do not substitute for actual Monorail tickets. In the event a receipt is not available, you may send a copy of your bank statement showing the charge, with all personal and other information blacked out.

With requests concerning coupons, the original or a copy of the coupon must be included with your refund request form.

Refunds are granted to the customer in the same manner that they paid with. If you paid using credit or debit card, please include the last 4 digits of your credit or debit card number and expiration date to expedite your refund process.

Should you be traveling back to town within the upcoming year and prefer Monorail tickets to reimbursement, please indicate this preference in the “Brief Description of Incident” section of the form and include the dates of your planned visit. Monorail tickets are valid for one (1) year from the date they are printed/purchased.

Please note: Requests received without the completed form and/or ticket documentation cannot be processed.

If you have additional questions, please contact our office at 702-699-8200 during our office hours of 7:30 am – 4:30 pm, Pacific Time, Monday through Friday.

You may also send refund requests by email, fax or mail:

Email: refundrequest@lvmonorail.com
Fax: 702-731-3272
Mail: Las Vegas Monorail
Attn: Refund Request
PO Box 80600
Las Vegas, NV 89180